Resume
Welcome
Over the years, I’ve grown from a hands-on UX designer into someone who can confidently lead projects and teams. I began by learning the fundamentals, usability testing, research, and prototyping. From there, I gradually took on bigger challenges, like managing full UX projects, mentoring junior designers, and working closely with stakeholders.
With each role, I’ve sharpened my design skills and built a solid understanding of how to run UX work from start to finish. It's been a steady progression, and I’ve loved growing into roles where I can not only design great experiences but also help shape the process behind them.
Feel free to explore my journey below to see how my skills have grown over the years. Or download my resume for a quick overview.
My Skills
UX / UI Design
Graphic Design
Interaction Design
UX Prototyping
UX Research
Project Management
My Experience
Senior UX Designer
Canada Revenue Agency (CRA)
2025 - Present
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Collaborated on a redesign project for the CRA’s public-facing portal alongside a team of UX designers and researchers.
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Built a fully interactive, high-fidelity prototype that replicated the live portal to facilitate realistic user testing.
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Contributed to test planning, execution, and analysis, identifying pain points and usability gaps through user feedback.
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Helped translate insights into actionable recommendations and iteratively refined the design.
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Created updated high-fidelity mock-ups to validate design improvements through further rounds of testing.
UX Team Lead
Canada Revenue Agency (CRA)
2021 - 2024
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Led a cross-functional UX team supporting digital product improvements for CRA contact centres.
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Oversaw UX researchers, designers, and specialists through the full usability testing lifecycle—from planning to execution.
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Project managed multiple initiatives, working closely with stakeholders to align design efforts with business goals and user needs.
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Guided the analysis of usability research, turning findings into actionable insights and formal reports delivered to clients.
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Managed the creation of mock-ups and prototypes across several projects, while also mentoring junior designers and supporting their growth.
Section Manager
Canada Revenue Agency (CRA)
2023 - 2023
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Stepped into the role of Section Manager for 3 months, while continuing to support UX leadership duties.
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Oversaw workload planning for two UX teams and a web development team, supporting a total of 20 staff members.
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Balanced administrative responsibilities like timesheet approvals, recruitment, and HR coordination with strategic leadership tasks.
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Advocated for the section’s work across departments, ensuring visibility and alignment with broader organisational priorities.
Senior UX Designer
Canada Revenue Agency (CRA)
2020 - 2021
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Worked with a collaborative UX team to enhance internal CRA applications through research, design, and mentorship.
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Planned and led usability testing sessions, ensuring accurate data collection and meaningful participant feedback.
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Analysed test results to uncover key insights and presented actionable recommendations in clear, client-ready reports.
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Designed interactive mock-ups with a focus on simplifying complex tax workflows for CRA call centre agents, boosting usability and reducing time on task.
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Mentored junior designers on agency best practices, accessibility standards, and internal style guidelines.
UX Designer
Canada Revenue Agency (CRA)
2019 - 2020
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Contributed to a high-performing UX team focused on improving internal tools for CRA call centre agents.
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Helped plan and conduct usability testing sessions, ensuring smooth execution and accurate data collection.
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Interpreted research findings to develop detailed reports with actionable insights and clear design recommendations.
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Designed interactive mock-ups through an iterative process—moving from rough sketches to high-fidelity prototypes tested with end users.
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Served as lead UX designer on a redesign of the internal reference guide, streamlining information retrieval and reducing call handle times while improving accuracy.
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Collaborated with subject matter experts and content teams to develop design standards, ensuring consistency across all future content updates.
Communications Intern
Magna International. Inc
2018 - 2019
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Helped design and launch the company’s new intranet on SharePoint Online, with a focus on usability and visual design.
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Led usability testing to establish UX conventions, resulting in a more intuitive and user-friendly experience.
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Developed visual design and information governance best practices to ensure consistency and ease of use across the platform.
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Designed site banners, icons, graphics, and promotional materials for the intranet and related internal communication campaigns.