Resume
Welcome
Over the years, I’ve grown from a hands-on UX designer into someone who can confidently lead projects and teams. I began by learning the fundamentals, usability testing, research, and prototyping. From there, I gradually took on bigger challenges, like managing full UX projects, mentoring junior designers, and working closely with stakeholders.
With each role, I’ve sharpened my design skills and built a solid understanding of how to run UX work from start to finish. It's been a steady progression, and I’ve loved growing into roles where I can not only design great experiences but also help shape the process behind them.
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Feel free to explore my journey below to see how my skills have grown over the years. Or download my resume for a quick overview.
My Skills
UX / UI Design
Graphic Design
Interaction Design
UX Prototyping
UX Research
Project Management
My Experience
Senior UX Designer
Canada Revenue Agency (CRA)
2025 - Present
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Collaborated on a redesign project for the CRA’s public-facing portal alongside a team of UX designers and researchers.
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Built a fully interactive, high-fidelity prototype that replicated the live portal to facilitate realistic user testing.​
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Contributed to test planning, execution, and analysis, identifying pain points and usability gaps through user feedback.
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Helped translate insights into actionable recommendations and iteratively refined the design.
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Created updated high-fidelity mock-ups to validate design improvements through further rounds of testing.
UX Team Lead
Canada Revenue Agency (CRA)
2021 - 2024
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Led a cross-functional UX team supporting digital product improvements for CRA contact centres.​
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Oversaw UX researchers, designers, and specialists through the full usability testing lifecycle—from planning to execution.​
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Project managed multiple initiatives, working closely with stakeholders to align design efforts with business goals and user needs.​
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Guided the analysis of usability research, turning findings into actionable insights and formal reports delivered to clients.
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Managed the creation of mock-ups and prototypes across several projects, while also mentoring junior designers and supporting their growth.
Section Manager
Canada Revenue Agency (CRA)
2023 - 2023
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Stepped into the role of Section Manager for 3 months, while continuing to support UX leadership duties.​
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Oversaw workload planning for two UX teams and a web development team, supporting a total of 20 staff members.​
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Balanced administrative responsibilities like timesheet approvals, recruitment, and HR coordination with strategic leadership tasks.
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Advocated for the section’s work across departments, ensuring visibility and alignment with broader organisational priorities.
Senior UX Designer
Canada Revenue Agency (CRA)
2020 - 2021
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Worked with a collaborative UX team to enhance internal CRA applications through research, design, and mentorship.​
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Planned and led usability testing sessions, ensuring accurate data collection and meaningful participant feedback.
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Analysed test results to uncover key insights and presented actionable recommendations in clear, client-ready reports.​
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Designed interactive mock-ups with a focus on simplifying complex tax workflows for CRA call centre agents, boosting usability and reducing time on task.​​
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Mentored junior designers on agency best practices, accessibility standards, and internal style guidelines.
UX Designer
Canada Revenue Agency (CRA)
2019 - 2020
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Contributed to a high-performing UX team focused on improving internal tools for CRA call centre agents.​
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Helped plan and conduct usability testing sessions, ensuring smooth execution and accurate data collection.​
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Interpreted research findings to develop detailed reports with actionable insights and clear design recommendations.​
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Designed interactive mock-ups through an iterative process—moving from rough sketches to high-fidelity prototypes tested with end users.
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Served as lead UX designer on a redesign of the internal reference guide, streamlining information retrieval and reducing call handle times while improving accuracy.
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Collaborated with subject matter experts and content teams to develop design standards, ensuring consistency across all future content updates.
Communications Intern
Magna International. Inc
2018 - 2019
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Helped design and launch the company’s new intranet on SharePoint Online, with a focus on usability and visual design.​
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Led usability testing to establish UX conventions, resulting in a more intuitive and user-friendly experience.
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Developed visual design and information governance best practices to ensure consistency and ease of use across the platform.​
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Designed site banners, icons, graphics, and promotional materials for the intranet and related internal communication campaigns.​​